Below you’ll find answers to a number of questions about the Made For You meal delivery service and how we can make your mealtimes more enjoyable and hassle free.
Q.What is Dysphagia?
A. Dysphagia is the medical term for a swallowing problem. It’s a mixture of Modern Latin and Greek; ‘dys’ means something has gone wrong and ‘phagia’ means ‘to eat’.
Q. How can I be sure meals are safe for me to eat and my diet?
A. MFY follow the International Dysphagia Diet Standardisation Initiative (IDDSI) to provide nutritional Puréeed, Minced & Moist and Soft & Bite Ssized meals, making mealtimes enjoyable, convenient, and safe.
Q. I’m not always in on your regular delivery day - can you deliver on other days?
A. Your choice of delivery options is displayed at the checkout. However, if these aren’t convenient, you can call your local Oakhouse Foods branch and our colleagues will do what they can to accommodate you.
Q. What is the latest time in the day that I can place my ready meal order?
A. Please let us have your order by lunchtime of the day before your normal delivery day, or by lunchtime on Friday if your delivery day is Monday.
Q. Do I have to order every week, once I have placed one ready meal order?
A. There’s no commitment with Oakhouse Foods. You can use our food delivery service as often or as little as you like – only order when you want it!
Q. How do I pay?
A. For ready meals and groceries, you can pay by cash or cheque on delivery or by debit or credit card when you order over the phone or online. Find out more about how our home delivered meal service works and how to pay for your meals.
Q. I have trouble reading the ready meals brochure, is there anything you can do to help?
A. Yes, we can provide a free audio brochure, as well as a large print order form. Please contact us and we can post this to you for free.
Q. Is it possible for a friend or family member to order ready meals on my behalf?
A. Yes – they can use our online food ordering service or order over the phone. They can pay on your behalf, or you can pay us cash on delivery. All we need is the right address to send our delicious meals to.
Q. Do I have to buy an Easy Order Pack?
A. No – you can choose any individual frozen ready meals and groceries from the Oakhouse range. Our Easy Order Packs are simply designed to make life easier when you’re ordering a week’s worth of frozen ready meals and desserts.
Q. I like one of the Easy Order Packs, but I don’t like one of the items in it. Can I make changes?
A. Yes – we’re happy to change any ready meal or dessert for something you prefer. Simply call your local Oakhouse branch and they’ll be happy to help. If the replacement meal costs more (or less), we’ll just adjust the price accordingly.
Q. Can I have an Easy Order Pack without the desserts?
A. Yes – most of our packs are available as ‘meals only’ under a different code, which means you will just receive the main course ready meals.
If you have a question about our range of frozen meals and groceries, or our meal delivery service that we haven’t answered here, please feel free to call us on 0333 433 0509 (local rate) as one of our experienced team will be happy to help you. Alternatively, you can contact us with any questions you may have.
Q. Are you meals on wheels?
A. We are not meals on wheels, however, our meals will arrive at you aboard an Oakhouse van (with wheels!) However they are frozen meals ready to be popped in the freezer and cooked when you fancy.